THE ROLE OF COMPUTER IN PROMOTING THE EFFICIENCY IN NIGERIA COMMERCIAL BANKS

ABSTRACT: This study was carried out to evaluate the role of computer in promoting the efficiency in nigeria commercial banks using First Bank, Enugu State  as case study. Specifically, the study aims to  find if computer have any effect in promoting efficiency in the Nigeria commercial banks especially First Bank Plc Enugu,  know if computer     has any significant influence on the time spent by customers in banking transactions, find out if improved computerized system of First Bank Plc Enugu has succeeded in attracting customers to the bank more than other banks,  If computer has any significant influence on fraud limitation and  know if computerized banking has any effect in the preparation of statement of account of customers. The study employed the survey descriptive research design. A total of 30 responses were validated from the survey. From the responses obtained and analyzed, the findings revealed that computer does not have any effect in promoting efficiency in the Nigeria commercial banks especially First Bank Plc Enugu. The study also revealed that computer does not have any significant influence on the time spent by customers in banking transactions. The study thereby recommend that regular training should be given to the bankers from time to time to keep them abreast of the current innovations in the use of ICT. This will enhance their efficiency and quality of service delivery that will ensure customers retention and productivity, which will translate to the banks’ profitability, ceteris paribus. This stance is essential especially in this era of reforms in the nation’s financial sector where attention is no longer on the banks that have the required capital.. The key issue at moment is the ability of banks to retain their current customers as well as attract potential customers. This is mainly feasible in their efficient service delivery, which depend largely, on the premium placed on the use of ICT. It is also, recommended that investment in ICT should form an important component in the overall strategy of banking operation. It is imperative for bank management to intensify investment in ICT products to facilitate speed, convenience, and accurate services. These will make Nigerian banks to be efficient, profitable, and competitive and to cope with the changes and challenges that are the outcome of ICT controlled globalized economy.